Cancellations
Bookings can be canceled up to 2 hours before the scheduled journey without any cancellation fee. Cancellations made after this period may result in charges based on the driver’s availability and loss of time.
Refunds
If eligible for a refund based on the cancellation terms, the refund will be processed within 5–7 working days. For any issues, please contact us at contact@ontrackprivatehire.co.uk.
